SMS Policy
Please read our SMS policy and contact us with any questions or concerns.
Forester Family Medical Supply values your privacy and is committed to protecting your personal information. This SMS/Text Messaging Policy explains how we use text messaging to communicate with our patients and customers.
Consent to Receive SMS Messages
By providing your mobile phone number and opting in to receive text messages, you consent to receive SMS communications from Forester Family Medical Supply. These messages may include:
• Delivery notifications and updates
• Order status updates
• Supplies / Equipment refill reminders
• Customer service communications
• Requests for documentation or insurance information
• General account updates
Providing consent to receive SMS messages is not a condition of purchasing products or receiving services.
Message Frequency
Message frequency will vary based on your interactions with Forester Family Medical Supply and the services you receive.
Message and Data Rates
Standard message and data rates may apply according to your mobile carrier's plan.
Opting Out
You may opt out of receiving SMS messages at any time by replying STOP to any text message. After opting out, you will receive one final confirmation message, and no further SMS messages will be sent unless you opt in again.
Help
For assistance, reply HELP to any text message or contact us directly.
Phone: (303) 558-0438
Email: chris@foresterfamilymedical.com
Privacy
We respect your privacy. Your mobile phone number and personal information will only be used to provide the services you have requested and communicate regarding your account.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt in data and consent will not be shared with any third parties.
For additional information, please review our Privacy Policy.
Supported Carriers
SMS services are available on most major U.S. wireless carriers. Carrier participation may vary, and carriers are not responsible for delayed or undelivered messages.
Changes to This Policy
Forester Family Medical Supply reserves the right to update this SMS/Text Messaging Policy at any time. Any changes will be posted on our website with an updated effective date.
Forester Family Medical Supply, Inc.
Phone: (303) 558-0438
Email: chris@foresterfamilymedical.com
Website: www.foresterfamilymedical.com
Privacy Policy
Please read our Privacy policy and contact us with any questions or concerns.
Forester Family Medical Supply ("we," "our," or "us") is committed to protecting the privacy and security of the personal information entrusted to us by our patients, customers, healthcare providers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Address
- Email address
- Telephone number
- Date of birth (when applicable)
- Insurance information
- Physician or healthcare provider information
- Payment information
- Other information necessary to provide products and services
Website Information
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of your visit
- Cookies and similar technologies
How We Use Your Information
We use your information to:
- Provide medical equipment and related services
- Process orders and payments
- Coordinate with healthcare providers and insurance companies
- Schedule deliveries and appointments
- Respond to customer service requests
- Send order updates and service notifications
- Send SMS communications when you have provided consent
- Improve our website and customer experience
- Comply with legal and regulatory requirements
SMS Communications
If you opt in to receive text messages from Forester Family Medical Supply, we may send appointment reminders, delivery notifications, account updates, billing reminders, and other service-related communications.
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP to any text message. For assistance, reply HELP or contact us directly.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt in data and consent will not be shared with any third parties.
Sharing Your Information
We may share your information only as necessary to:
- Provide products and services
- Process insurance claims
- Coordinate care with healthcare providers
- Comply with applicable laws and regulations
- Work with trusted service providers that assist in operating our business
We do not sell your personal information.
Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Cookies
Our website may use cookies and similar technologies to improve website functionality, analyze traffic, and enhance your browsing experience. You may disable cookies through your browser settings, although some features of the website may not function properly.
Third Party Links
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites.
Your Rights
Depending on your state of residence and applicable law, you may have rights regarding your personal information, including the right to request access, correction, or deletion of certain information.
To exercise these rights, please contact us using the information below.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children through our website.
HIPAA
As a provider of durable medical equipment and related services, Forester Family Medical Supply complies with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), when handling protected health information (PHI). Our Notice of Privacy Practices provides additional information regarding your rights under HIPAA.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
Forester Family Medical Supply
Phone: (303) 558-0438
HIPPA Notice of Privacy Practices (NPP)
Please read our HIPPA (NPP) policy and contact us with any questions or concerns.
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN ACCESS THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Forester Family Medical Supply is committed to protecting the privacy and confidentiality of your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA), the Health Information Technology for Economic and Clinical Health (HITECH) Act, and other applicable federal and state laws.
Our Commitment to Your Privacy
We understand that your medical and personal information is private. We are required by law to:
- Maintain the privacy and security of your Protected Health Information (PHI).
- Provide you with this Notice of our legal duties and privacy practices.
- Notify you if a breach occurs that may have compromised the privacy or security of your PHI.
- Follow the terms of this Notice currently in effect.
How We May Use and Disclose Your Information
We may use and disclose your PHI without your written authorization for the following purposes:
Treatment
We may use or share your information with physicians, hospitals, home health agencies, therapists, and other healthcare providers involved in your care to coordinate treatment and ensure you receive the appropriate medical equipment and supplies.
Payment
We may use your information to bill and receive payment from Medicare, Medicaid, private insurance companies, managed care organizations, workers' compensation carriers, or other responsible parties.
Healthcare Operations
We may use your information for activities necessary to operate our business, including:
- Quality improvement
- Employee training
- Accreditation
- Compliance monitoring
- Audits
- Licensing
- Customer service
- Risk management
As Required by Law
We may disclose your PHI when required by federal, state, or local law, including:
- Medicare and Medicaid audits
- Office for Civil Rights (OCR) investigations
- Court orders
- Law enforcement requests when permitted by law
- Public health reporting
Business Associates
We may share information with vendors and service providers that perform services on our behalf, such as billing companies, software providers, document storage vendors, and accreditation organizations. These parties are required by law and contract to protect your information.
Uses That Require Your Authorization
Except as described above, we will obtain your written authorization before using or disclosing your PHI for:
- Marketing purposes (unless permitted by HIPAA)
- Sale of your PHI
- Most uses of psychotherapy notes (if applicable)
- Any other use not otherwise permitted by law
You may revoke your authorization at any time in writing, except to the extent we have already relied upon it.
Your Rights
You have the right to:
Access Your Records
Request a copy of your health information maintained by Forester Family Medical Supply.
Request Corrections
Ask us to amend information you believe is incorrect or incomplete.
Request Restrictions
Request limitations on certain uses or disclosures of your information. While we are not required to agree to every request, we will consider each one carefully.
Confidential Communications
Request that we communicate with you through alternative methods or at alternative locations when reasonable.
Receive an Accounting of Disclosures
Request a list of certain disclosures we have made of your PHI.
Receive a Paper Copy
You may request a paper copy of this Notice at any time, even if you previously received it electronically.
Our Responsibilities
Forester Family Medical Supply maintains administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.
Our employees receive privacy and security training and are required to follow HIPAA policies and procedures.
Medicare and Medicaid Compliance
As an enrolled supplier with Medicare and Medicaid, Forester Family Medical Supply complies with all applicable Centers for Medicare & Medicaid Services (CMS) regulations regarding documentation, billing, fraud prevention, record retention, supplier standards, and patient privacy.
We only use or disclose Protected Health Information as permitted by HIPAA, CMS regulations, and applicable federal and state law.
Complaints
If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services. You will not be retaliated against for filing a complaint.
Privacy Officer
Forester Family Medical Supply
Phone: (303) 558-0438
Email: chris@foresterfamilymedical.com
Website: https://www.foresterfamilymedical.com
You may also file a complaint with:
U.S. Department of Health and Human Services
Office for Civil Rights
Website: https://www.hhs.gov/hipaa/filing-a-complaint
Changes to This Notice
We reserve the right to revise this Notice at any time. Any revised Notice will apply to all Protected Health Information we maintain and will be posted on our website and made available upon request.
Contact Us
Forester Family Medical Supply
Phone: (303) 558-0438
